I have never walked through a process mapping or a process flow during the discovery phase of a project. This simple technique was mentioned in a local lean group meet-up.
Just pick up a process map and physically follow the process where the operational people are. Opportunity to talk to people on the ground, learn more about what they do and review the current process mapping. It can lead to rich learning experience. Rich context around the words and drawings.
Definitely something to try next time.
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